Refund Eligibility
- Refunds depend on the fare rules, hotel rules, package terms, supplier policies, and cancellation time.
- Non-refundable fares, promotional bookings, no-shows, partially used services, visa rejection cases, and special event bookings may not be refundable.
- If a supplier approves a refund, FlyWithUs will process it after applicable deductions.
Deductions and Charges
- Airline, hotel, operator, payment gateway, convenience, service, and cancellation fees may be deducted.
- Date changes, name corrections, and rescheduling may attract additional charges.
- Taxes and fees are refunded only when allowed by the supplier and applicable rules.
Refund Timeline
- After approval, refunds are usually initiated within 7 to 14 business days.
- Bank, card, UPI, wallet, or payment-provider timelines may add extra processing time.
- International bookings and supplier-dependent refunds may take longer.
How to Request a Refund
- Open My Trips, enter your booking ID, and submit a cancellation request with the reason.
- You can also contact customer support with your booking ID, registered phone number, and traveller name.
- Our team will review the request and share eligibility, deductions, and expected timelines.
Failed or Duplicate Payments
- If payment was deducted but booking was not confirmed, contact support with payment proof.
- Verified failed or duplicate payments will be refunded to the original payment method after reconciliation.