Information We Collect
- Contact details such as name, email address, phone number, and address when you register, enquire, or book.
- Trip details such as destination, travel dates, travellers, package preferences, and booking history.
- Payment status and transaction references needed to confirm bookings. Full card or bank credentials are not stored by FlyWithUs.
- Device and usage information such as browser type, pages visited, and actions taken to improve site reliability and customer support.
How We Use Your Information
- To create and manage flight, hotel, holiday package, cancellation, and refund requests.
- To contact you about booking confirmations, itinerary changes, customer support, offers, and service updates.
- To improve our website, pricing, recommendations, fraud prevention, and support experience.
- To comply with applicable legal, tax, accounting, security, and dispute-resolution requirements.
Sharing of Information
- We share only necessary booking details with airlines, hotels, package operators, payment providers, email delivery providers, and support partners.
- We do not sell your personal information.
- We may disclose information when required by law, regulation, court order, fraud investigation, or to protect customers and FlyWithUs.
Data Security
- We use reasonable technical and operational safeguards to protect customer data.
- No online system is completely risk-free, so customers should use strong passwords and avoid sharing account credentials.
- If you believe your account or booking information has been misused, contact us immediately.
Your Choices
- You may request access, correction, or deletion of eligible personal information by contacting support.
- You may unsubscribe from promotional emails where an unsubscribe option is provided.
- Some booking, tax, legal, or fraud-prevention records may need to be retained as required by law or business operations.